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Privacy Policy

Updated on 28 June, 2024

DigitalAPICraft introduction and scope of the privacy policy

DigitalAPICraft is a global company that creates software products and services focused on APIs (application programming interfaces) and cloud computing technology. We were founded in 2017 by a small group of tech-lovers who dreamed of building the world’s best
API ecosystem. Today, we have offices in the US, UK, and India, and we work with clients from many different industries like banking, insurance, telecommunications, energy, healthcare, retail, and media.
 
At DigitalAPICraft, we take a lot of pride in our skills, creativity, and commitment to making smart, user-friendly, and delightful solutions that help businesses provide great digital experiences to their customers. We’re a team of passionate crafters who absolutely love
what we do, and we’re dedicated to making a positive impact for our clients and pushing the boundaries of our area of expertise.
 
This Privacy Policy explains how we collect, use, share, and protect any personal information you provide when you visit our website or use our services.
 
Protecting your privacy is really important to us, and we want to be completely open and honest about how we handle information about you. The goal of this policy is to help you understand:
 
1. How we collect and use your personal information
2. How we share information we collect
3. How we store and secure information we collect
4. How to access and control your information
5. How we transfer information we collect internationally
6. Our policy towards the Children.
7. Data Protection Officer
 
Consent to be obtained.
 

We will obtain your consent before collecting and using your personal information, except where permitted by law. You may withdraw your consent at any time by contacting at privacy@digitalapicraft.com.

When you use our website and services, you agree to let us collect, use, and share your personal information as outlined in our Privacy Policy. We always ask for your permission before collecting or using any sensitive personal details.

How we collect and use your personal information

Information you provide to us

We get information about you when you type it into our website’s and while using our services, or when you just give it to us directly.
 
Information collected during the account creation, when you sign up for a DigitalAPICraft account or customize your profile, we gather certain details from you. For example, this includes basic information like your first name and last name, email address, and phone number if you’re creating a DigitalAPICraft “One APIMarketplace” account. You also have the option to add a profile photo. If you ever decide to delete your account,please follow these steps:
 
1. Log in to your account: Go to the DigitalAPICraft “One APIMarketplace” login page and enter your credentials.
2. Navigate to Account Settings: Once logged in, click on your profile picture or username at the top right corner to access the account settings.
3. Find the Account Deletion Option: In the account settings, look for the option labeled “Delete Account” or similar.
4. Confirm Deletion: Click on the “Delete Account” option and follow the prompts to confirm your decision. You may be asked to enter your password again or provide a reason for deleting your account.
5. Final Confirmation: After confirming, your account and all associated data will be permanently deleted. You will receive an email confirming the deletion.
 
Please note that once your account is deleted, it cannot be recovered. Make sure to back up any important information before proceeding with the deletion.
 
Information You Provide for our Support channels, our services include customer support, where you can submit a request or provide information if you’re having an issue with one of our services. Whether you identify yourself as an account admin, billing contact, open a support ticket, talk to one of our support staff, or reach out to our support team in any other way, we’ll ask you for:
 
  •  Your contact information
  •  Details about the problem you’re experiencing.
  • Any documentation, screenshots, or other information you think could help resolve the issue.
The goal is to make it as easy as possible for you to explain the situation so we can help fix the problem quickly. Simply provide what you feel is relevant in your own words. Payment information collected while using our paid services, when you sign up for our paid services, we’ll ask you for payment and billing information. For example, we may ask you to provide the name and contact details of the person responsible for billing. You’ll also need to submit your payment details, such as your credit or debit card number. We don’t actually collect or store this sensitive payment information ourselves. Instead, it’s collected and processed through secure third-party payment processors to keep your data safe.
 

Information we collect automatically when you are using our services

We get information about you from your activities on our websites and within our services.
 
How You Use Our Services, when you visit and use any of our websites or apps, we keep track of certain information about your activities. This includes:
 
  • The features you use.
  • The links you click on
  • How you interact with others using our services
We may also collect details about the teams and people you work with, and how you collaborate with them. For example, we might track who you work with most frequently. Basically, we gather information about how you use and engage with the different parts of our services. This helps us understand how our products are being used and identify areas for improvement.
 
Information About Your Devices, we collect information about the computers, phones, tablets, or other devices you use to access our services. This device information includes:
 
  • Your connection type (like Wi-Fi or cellular data)
  • Your device settings when you install, access, update, or use our services
  • Details about your operating system and browser type
  • Your IP address (which we use to roughly determine your location)
  • URLs of websites you visited before and after using our services
  • Unique identifiers for your devices
  • Information about any crashes or errors
The amount and type of data we get depends on your device’s settings and the kind of device you’re using to access our services.
Basically, we collect some technical details about the devices you use with our services. This helps us provide you with the best possible experience when using our products.
 
Cookies and Other Tracking Tools, DigitalAPICraft and our third-party partners use cookies and other tracking technologies like:
 
  • Web beacons
  • Device identifiers
  • Pixels
We use these tools to enable certain features and recognize you across our different services and devices.
 
Want to know more about how we use these technologies and how you can control or opt-out of certain cookies? Check out our Cookie Policy for all the details.
 
Basically, cookies and other tracking tools help our services work properly and recognize you no matter which device or service you’re using. Our Cookie Policy explains these technologies fully and gives you options to control them.
 

How We Use Your Information

The way we use the information we collect from you depends on:
 
  • Which of our services you use
  • How you use those services
  • Any preferences you’ve shared with us.
In other words, we use your information based on the specific services you use and how you choose to use them.
 
To Provide and Personalize Our Services, we use your information to provide you with our services. This includes processing any transactions, verifying your identity when you log in, giving you customer support, and making sure our services are running smoothly.
 
For example, we use the name and picture from your account to identify you to other users of our services. Our services also have personalized features to enhance your experience and productivity and improve how you collaborate with others. We analyze your team’s activities to provide relevant updates, notifications, and suggestions.
 
We may use your email domain to understand which organization or industry you’re associated with. This allows us to personalize the content and overall experience you see on our websites.
 
If you use multiple services from us, we combine information about you and your activities. This gives you an integrated experience. For instance, you can find information from one service while searching in another. Or we can show you relevant product details as you move across our different websites.
 
For Research and Improving Our Services, we constantly look for ways to make our services better, faster, more secure, integrated, and useful for you. We use information about how people use our services to:
 
  • Fix problems and troubleshoot issues.
  • Identify trends in usage and activity patterns.
  • Find areas where we can integrate our services better.
  • Improve our existing services.
  • Develop new products, features, and technologies that benefit our users and the public.
We also collect feedback and survey responses to understand how we can make our services better. Sometimes, we’ll test new features with a small group of users before launching them for everyone. This allows us to analyze and improve the features before a wider release.
 
Communicating with You About Our Services, we use your contact information to send you various communications related to the services you’re using from us. This includes:
 
  • Confirming any purchases you’ve made
  • Reminding you when a subscription is going to expire
  • Responding to any comments, questions, or requests you send us
  • Providing customer support when needed
  • Sending technical notices, updates, security alerts, and administrative messages
We’ll also send you some communications to help you get started and become better at using a particular service when you first start using it.
 
In most cases, you won’t be able to opt-out of receiving these types of communications, since they are a necessary part of the services you’re getting from us. However, if there is an opt-out option available for a specific communication, we’ll make sure to provide that option to you within the communication itself or in your account settings.
 
Marketing Our Services and Increasing Engagement, we use your contact information and details about how you use our services to send you promotional messages that may be relevant to your interests. These promotional communications can come through:
 
  • Email
  • Ads on other companies’ websites, apps, and platforms like LinkedIn and Google
The goal of these messages is to make you more engaged and aware of the full range of services we offer. The promotional content can include:
 
  • News about new features we’ve added
  • Requests for you to take a survey
  • Newsletters with updates and tips
  • Invitations to upcoming events we think you may find interesting
You can control whether you receive certain types of promotional communications from us. The “How to access and control your information” section of our Privacy Policy explains how to opt-out of these optional marketing messages.
 
For Customer Support we use your information to help resolve any technical issues you face when using our services. This includes responding to requests for assistance from you and analyzing reports of crashes or other problems. Doing this allows us to repair problems and continuously improve our services.
 
For Safety and Security, we use information about you and your use of our services to verify accounts and activities. This helps us prevent, detect, and respond to potential or actual security incidents. We also use this information to monitor for and protect against any malicious, deceptive, fraudulent, or illegal actions, including violations of the terms you agreed to when using our services.
 
To Protect Our Legal Rights and Interests In certain cases required by law, or where we believe it’s necessary to protect our legal rights, our business interests, or the interests of others, we may use information about you for purposes such as:
 
  • Responding to legal claims against us
  • Ensuring we comply with regulations and official inquiries
  • Performing audit functions
  • Disclosing information during a business acquisition, merger, or sale
With Your Consent We will use information about you for specific purposes not listed above, but only if you give us your clear consent to do so. For example, if you allow us, we may publish testimonials or featured stories highlighting you as a customer to promote our services.
 
Legal Basis for Processing (For UK/EEA/Swiss Users):
 
If you are located in the United Kingdom (UK), European Economic Area (EEA), or Switzerland, we only collect and process information about you when we have a legal basis for doing so under the applicable data protection laws in these regions. The specific legal basis depends on which of our services you use and how you use them.
 
We collect and use your information only in the following situations:
 
  • We need it to provide you the services, including operating the services, offering customer support, providing personalized features, and ensuring safety and security.
  • It satisfies our legitimate business interests (as long as this doesn’t override your data protection rights and interests), such as for research and development, marketing our services, and protecting our legal rights.
  • You give us your consent to use your information for a specific purpose.
  • We need to process your data to comply with a legal obligation.
If you have given consent for us to use your information for a specific purpose, you can change your mind at any time. However, this won’t affect any processing that has already occurred.
 
If we are using your information due to our legitimate business interests, or those of a third party like your employer, you have the right to object to this use. But in some cases, this may limit your ability to use our services.
 
When we process personal information on behalf of one of our customers, that customer is responsible for establishing the legal basis for the processing.
 

How we share information we collect

We may disclose personal data to third parties in the following circumstances.
 
  • We work with third party service providers to provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to or process personal data about you as part of providing those services for us. We aim to limit the personal data provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information in compliance with applicable laws and regulations
  • We work with third party advertising partners to show you ads that we think may interest you. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies.
  • We may disclose personal data about you if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable state and federal laws and regulations, in response to a court order, judicial or other government subpoena, summon or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
  • We also reserve the right to disclose personal data about you that we believe, in good faith, is appropriate or necessary to: 
       1. take precautions against liability;
      2. protect ourselves or others from fraudulent, abusive, or unlawful uses or activity;
      3. investigate and defend ourselves against any third-party claims or allegations;
      4. protect the security or integrity of the Service and any facilities or equipment used to make the Service available; or 
      5. protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or  safety of others.
 
  • Personal data about our users may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
  • Any personal data that you voluntarily choose to include in a publicly accessible area of the Service will be available to anyone who has access to that content, including other users.
  • We will disclose personal data about you only upon receiving your prior written, informed, and explicit consent.
 
 
 

How we store and secure information we collect

How long we keep your information
 
  • We retain personal data during any period in which you have expressed an interest in our products and Services, for as long as you have an account with us in order to meet our contractual obligations to you, and for eight years after that to identify any issues, resolve any legal proceedings or use it for managing our business and Services. We only ever retain personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
  • Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our Services. You cannot be identified from aggregate information retained or used for these purposes.
Data Security & Protection
 
DigitalAPICraft takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We adhere to international standards and best practices while we collect and process your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
 
    1. Encryption of data during transit (HTTPS)

    2. Encryption of data at rest
    3. Restricted access to only authorized personnel through authentication and password mechanisms
    4. Implementation of anti-malware software
    5. Network protection through firewalls

  • However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also  cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us at privacy@digitalapicraft.com.
  • If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.

How to access and control your information

You have options about your information. Here’s what you can do, how to do it, and what you can’t do.
 
You have the right to access any personal data that DigitalAPICraft processes about you and to request information about:
   1. What personal data we hold about you
   2. The purposes of the processing
   3. The categories of personal data concerned
   4. The recipients to whom the personal data has/will be disclosed
   5. How long we intend to store your personal data for
   6. If we did not collect the data directly from you, information about the source
 
  • If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the data and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
  • You may, of course, decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the Service. If you wish to access or amend any other personal data, we hold about you, you may contact us at privacy@digitalapicraft.com .Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all personal data you submit for longer period of time for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
  • If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email policy.
  • Please be aware that if you opt out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to 15 business days for us to process your request, and you may continue receiving promotional communications from us during that limited period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
  • You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
CCPA Privacy Rights (Do Not Sell My Personal Information)
 
  • Under the California Consumer Privacy Act of 2018, among other rights, California consumers have the right to:
  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
 
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
 
  1. The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  2. the right to rectification – You have the right to request that we correct any personal data you believe is inaccurate. You also have the    right to request that we complete the information you believe is incomplete.
  3. The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  4. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  5. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  6. If you choose to exercise your rights to restrict or object processing of personal data, please note that we may not be able to provide all our Services to you.
  7. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
 
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us privacy@digitalapicraft.com 
  • The right to lodge a complaint with the Information Commissioner’s Office – You have the right to lodge a complaint with your local supervisory authority, under certain conditions.

How we transfer information we collect internationally

We collect information from individuals around the world. To provide you with our services, we may need to transfer, process, and store your information outside of the country where you live. This could include transferring your data to countries where DigitalAPICraft or our third-party service providers (and other recipients mentioned in our Privacy Policy) operate.
 
DigitalAPICraft’s main hosting facilities are located in India. However, whenever we transfer your information to another country, we take steps to protect it.
 
Data Transfers Between DigitalAPICraft’s Global Offices
 
To support our operations around the world, we transfer information globally and allow access to that information from countries where DigitalAPICraft has offices or facilities. We do this for the purposes explained in our Privacy Policy.
 
Some of the countries where we operate may not have data protection laws that are as comprehensive as the laws in the countries where many of our customers and users are located.
 
Sharing Data with International Third Parties
 
Some of the third-party service providers we work with, who are described in our privacy policy, are located in countries that may not have data protection laws as strong as the laws in your home country.
 
When we need to share information about customers located in the European Economic Area, the United Kingdom, or Switzerland with these international third parties, we take specific protective measures:
 
  • We use standard contractual clauses approved by data protection authorities in those regions to safeguard the information transfers.
  • We rely on other legally approved methods and mechanisms to properly protect the transferred data.
  • We share data with some third-party service providers based abroad
  • The countries they operate in may have weaker privacy laws than your home country
  • These contracts ensure your data remains properly protected when transferred internationally
  • We also utilize other approved legal methods to secure international data transfers
Contact us using the details listed in the Privacy Policy if you’d like to:
 
  • See the processes we follow when transferring your personal data internationally
  • Or if you have any kind of privacy-related complaint about our practices

Our policy towards the Children.

  • Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
  • DigitalAPICraft does not knowingly collect any personally identifiable information from children under the age of 18. If you think that your child provided this kind of personal data on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Data Protection Officer

To enhance our privacy program and further demonstrate our commitment to protecting your personal information, DigitalAPICraft has appointed a Data Protection Officer (DPO).
 
The DPO oversees and provides guidance on DigitalAPICraft’s data protection practices and serves as a point of contact on privacy matters for data subjects and supervisory authorities. Some of the key responsibilities of our DPO include:
 
  • Monitoring DigitalAPICraft’s compliance with applicable data protection laws and managing our internal data protection activities
  • Advising on data protection impact assessments
  • Cooperating and serving as the contact point for supervisory authorities on issues related to data processing
  • Acting as an advocate for the data protection interests of our customers and employees
  • If you have any questions or concerns about how DigitalAPICraft processes your personal data, or if you wish to exercise your rights under applicable data protection laws, you can contact our DPO at:
[DPO Email Address – Marco Tedone/Privacy email – privacy@digitalapicraft.com]
Our DPO will either address your request or concerns directly or coordinate with the appropriate teams at DigitalAPICraft to respond. 

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